Inbound Collection Agent

Inbound Debt Collections Agent

A Collections Agent is responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments under the direction of the Operations Manager. Agents act as the liaison between creditors and customers and manage overdue accounts. Collection Agents responsibilities include but are not limited to:

1. Deal with customers diligently, courteously, and professionally while collecting payments. 
   Initiate strategies for collection processes and procedures. 
2. Negotiate payment plans. 
3. Respond to customer inquiries. 
4. Persuade customers diligently to pay past due amounts.
5.  Collaborate with accounts receivable staff regarding collection of payments. 
6. Develop alternative payment plans with the guidance of their Team Manager. 
7. Advise customers on alternative payment plans. 
8. Create repayment schedules based on customers' financial situations. 
9. Retain customer loyalty while initiating processes for collection of payments. 
10. Maintain and update records of customers from whom collections are made.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.